Online Payment Policy
Our website www.bbsaustralia.com.au (“Website”) is operated by Barclays Building Services Pty Ltd (“us”, “we”, or “our”). These Terms and Conditions (“Terms”, “Terms and Conditions”) govern the use of our online payment processing system that we make available on our website (“Portal”). The Portal is a gateway service provided to us by Web Active Corporation Pty Ltd (ABN 32 086 209 403) trading as eWAY (“eWay”).
By the use of the Portal, you agree to the acceptance of and compliance with these Terms and Conditions laid out within this document.
If you do not agree to these Terms and Conditions, you must NOT use the Portal.
We do not make any representation that the Portal will be available at all times, or that the Portal will be available without disruption or delay. If the Portal is not available for payments, you will need to make payment to us using another payment method.
PAYMENTS USING THE PORTAL
If you wish to make payment of an invoice owing to us using a credit or debit card (“card”) you will need to make the payment via the Portal on our Website by entering the payment details as required (“Payment Information”).
You are solely responsible to ensure that the Payment Information you have entered is correct. You warrant to us that you are either the card owner, or that you are authorised by the card owner to use the card and enter their Payment Information for the purposes of payment of the invoice.
When Payment Information is entered into the Portal, the transaction is processed directly by the respective banks. At no time does any Payment Information pass to us. We cannot access, store or retrieve any of your Payment Information.
The authorisation code as well as the confirmation of the successful processing of the payment transaction will be issued by the processing bank using the Portal within a few minutes depending on the internet connection. You should not refresh or exit the web page while the payment is being processed.
Until you receive a confirmation of your payment transaction being successfully processed, no action can be taken on the basis of payment being made. Accordingly, you are responsible to ensure that the email address you enter to receive the payment confirmation is correct. If you did not receive an email confirmation regarding your transaction, please make sure you have checked your spam and junk email folders before contacting our offices.
There may be a delay between you processing the payment transaction and us receiving the payment in our account. We are under no obligation to take any action regarding an alleged payment until we have received payment in our account. If we are entitled to charge you interest, interest will accrue until payment is received by us.
If your payment is unsuccessful you will be notified within the Portal of the failure. You should contact your card provider for more details as we will not be advised that you attempted a failed payment.
If your payment fails, please use one of the other payment methods available as described on the invoice promptly.
RISK AND LIABILITY
You use the Portal entirely at your own risk.
The Portal is a payment processing system created, operated by and maintained by eWay. We merely make the Portal available for convenience. We do not make any warranties or representations in relation to the Portal, the use and storage of Payment Information entered in the Portal and the general security of that Payment Information. Further, eWay may use third party service providers to operate the Portal and process payment transactions. If you would like to find out more about the security measures implemented by eWay and how they process and store your Payment Information please visit the eWay website at www.eway.com.au .
We have no control over, and assume no responsibility for, the content, privacy policies or practices of eWay or any other third party service provider. You acknowledge and agree that we shall not be responsible or liable to you for any loss, damage or costs you or any other person may suffer or incur attributable to any services provided by eWay or any third party service provider.
Further, we will not be liable to you for any loss, damage or costs you or any other person may suffer or incur attributable to the use of the Portal whatsoever and howsoever arising.
You will be liable to us, and you indemnify us, for any loss, damage or costs we may suffer or incur attributable to your use of the Portal whatsoever and howsoever arising.
ISSUES AND REFUND REQUESTS
If there are issues processing your payment transaction, the onus is on you to resolve those issues. Whilst we may provide assistance, we are under no obligation to commence any investigation, complaint or other enquiry on your behalf or in relation to the processing of your payment transaction.
If you have made an error in processing your payment and we have agreed to refund this payment, we will use reasonable endeavours to process the refund within 10 business days of your request being agreed to. To request a refund, please provide your request in writing at email@example.com. Refunds are returned using the original method of payment.
If you attempt to have the payment refunded, returned or cancelled via a complaint procedure with the card issuer, we may reject any request if we do not agree that a refund, return or cancellation is warranted. If nonetheless the card issuer refunds, returns or cancels your payment to us and we are charged any fees in relation to the processing of the payment or the refund, return or cancellation, we will be entitled to recover such fees from you on demand.
We reserve the right to charge a one-off administration fee for the processing of any refund, return or cancelled payment in the amount of $150 payable to us on demand.
You can choose not to use the Portal, and instead make payment of your invoice by other payment methods like bank transfer or cheque.
These Terms and Conditions are subject to change at any point of time. The terms and conditions applicable to your payment transaction will be the then current version of the Terms and Conditions available on our Website at the time of the payment.
We may choose to move to a different operator (instead of eWay) at any time. This is version 1 of these Terms and Conditions and became effective on 13 March 2020.